Let SMB Help You Resolve Conflicts

SMB’s core team of Stewart & Sharon Rickersey have over 50 years of experience between them in resolving difficult situations with employees, suppliers and customers. Often just the fact that a dispassionate third party is invited to help by one party to a dispute can lead to a satisfactory resolution. Conflict is the symptom, not the problem – the real cause is not always obvious. Sometimes you can be so close to the issues that you “cannot see the wood for the trees”.

Recently SMB has successfully resolved:-
- An employment dispute with an employee who had been made redundant,
- Resolved a legal dispute where costs were escalating beyond a commercially acceptable level 
- Renegotiated a contractual dispute with a supplier.

We have found that good old fashioned common sense goes along way to settling matters to everyone’s satisfaction.

The key issues are:-

- Prevent conflict from happening
- Acknowledge that a conflict exists
- Tackle the issues early on
- Take the emotion out
- Talk through the situation informally first
- Look for the root causes
- Move away from ‘win-lose’
- Involve people in the solution
- Make physical changes
- Conflict is not always negative

To see arrange a confidential and no obligation meeting to discuss how SMB may be able to help resolve a dispute, call Stewart Rickersey on 01623 519868 or e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it